31 / May
Tips & Pointers (and FAQ) on Our New Website
From feedback we've received since our website launch in May, we are running this ongoing series of Tips & Pointers to help guide you. Our FAQ (Frequently Anticipated Questions) is at the bottom of this page.
#1 From Our Pantry to Yours
Some of our long-time customers became accustomed to the single long, long list of (more than 250) products on our old website, and so our new menu, divided into categories, can feel like more work to get around.
One new section you may want to explore is our Pantry, which holds a wide range of products that were scattered throughout our old site. As in most people's kitchens, "Pantry" is a catch-all for many dry goods and household items. Ours includes housemade products and those we offer from other producers, and is divided into six categories:

-Fats and Oils: our housemade tallow and lard, as well as olive oil, ghee and coconut oil and butter

-Cereals and Snacks: our Granola, Crispy Almonds, Paleo Crunch, Oatmeal and Transit Bars, heirloom popcorn and Kaleidoscope's kale chips (both vegan and bone broth-infused)

-Staples: everything from Celtic Sea Salt and Great Lakes Gelatin to Coconut Aminos and Golden Gate Neighborhood East Bay honey.

-Household: carefully chosen items for a sustainable lifestyle: Bees Wrap food wraps, Eco Jarz mason jar accessories, The Local Foods Wheel and our own beeswax and tallow Homestead Candles

-Flours/Grains: if you're seeking alternatives to ordinary flours and grains, you'll find them here, including our own Nourishing Network Almond Flour, Massa Organics Brown Rice and To Your Health sprouted flours.

-Sweets: come here when you need to satisfy your chocolate craving!


#2 How to preview what's in your Shopping Cart
If you've begun an order with us, you can review what's in your shopping cart anytime. Just click on the red shopping cart icon at the top of any page, and you'll see a Shopping Cart Preview, with your products, quantities and current order total. 
From here you can continue shopping, or click "Go to Cart" to check out or make any changes to your order. Once in your cart, you can alter quantities, remove items (Goddess forbid!), write a note to accompany your order, and click "checkout" to complete your order. To change quantity of an item you ordered, go to the "QTY" box to the right of the item and type a new number in the box. To delete an item, check the "Remove" box on the left side.
Be sure to click "Update Shopping Cart" to save any changes you've made while in the cart. 
One difference on mobile devices:  once you're in your shopping cart, you need to click on the "+" to the left of the product image to see its name, or to remove it from your order. Again, be sure to click "Update Shopping Cart" to save any changes, then continue shopping or proceed to checkout.

Website FAQ (Frequently Anticipated Questions)


Q: Why have you changed your online pre-ordering system?

A: Our new system is more attractive, user-friendly and mobile-responsive than the one we have been using for many years, which was created when we offered far fewer products.


Q: How will the new site work differently than the current one?

A: Our products used to appear on one very long list, which grew and grew over the years (over 250 items!). On our new site, you can view our weekly menu of housemade products, and all our product lines, separated by category, as well as search by product name and subject tags. It should be easier to see what we offer, and to find what you’re looking for. Overall, the new site functions more like other e-commerce sites, so it should feel familiar and be easy to navigate. (You can still view the familiar long list of all our products, in alphabetical order, in the Shop All category.)


Q: Do I need to do anything to make sure my account is still active?

A: Your current TSH account has transferred over to the new system. You will use the same password to access your account in our new system, and you can easily update and change it (6 character minimum). You will have to enter a credit card the first time you use the new site, then you can save it for future orders. You can also review and update any other information on your account.


Q: If I have a credit on my account, will it transfer to the new system?

A: Yes, all credit balances are available to use for online pre-ordering in the new system.


Q: Will the system for jar credits and returns remain the same?

A: Yes.


Q: When shopping in the brick and mortar store during your pick-up hours, will I still be able to purchase using my online account?

A: No. In-store and online transactions use two separate systems. All in-store purchases will be transacted at the register, using Shopkeep, the point-of-sale (POS) system we began using in the store in 2016. If you prefer to apply a credit balance from your online account in the store, let the cashier know and we can apply that balance. For us, it’s easiest if you pay for in-store purchases directly with cash, check or credit card.


Q: Can I use the credits from jars I return the same day for in-store purchases?

A: Yes. Please turn in one copy of your order paperwork to the cashier handling your in-store purchase, and the credit will be applied right then (the other copy is your receipt). Any unused credit will be applied to your online account.


Q: Does this mean I’ll need to bring in my wallet if I want to buy something?

A: Yes. We will accept credit cards, cash, or checks on Shopkeep. Please bring one of these forms of payment with you for in-store purchases.


Q: You have encouraged people to pre-pay with cash or check, carrying a credit balance in our online accounts to use for ordering. Do you still encourage this?

A: We have been able to negotiate much better rates for credit card purchases, so it no longer helps us out as much as it used to when people use cash to build a credit balance in their online account. Nevertheless, cash is always welcome and we will still be able to put cash on online accounts for those who prefer to order without charging a credit card.


Q: What about checks?

A. Same thing. You can use a check or cash to pay for in-store purchases on Shopkeep, and you can also use a check or cash to put a credit balance on your online account for pre-ordering.


Q: Do you prefer that customers pre-order online or shop in the store?

A: We prefer that customers pre-order from our menu, and do so as early as possible, after our weekly menu launches online Thursday evenings. Pre-ordering online is the cornerstone of our model as a Community Supported Kitchen, and it helps us a great deal to know in advance what we need to produce and have in stock for the week.


Q: Will pickup and delivery options be changing?

A: All our pickup and delivery options will remain the same, and all the information related to pickup and delivery is accessible on our new site.


Q: How will Gift Credits work in the new system?

A:  The “Give-a-Gift Credit” product is available for you to purchase using your online account. Choose the amount you wish to gift, and who it’s for. We will load the gift credit onto the recipient's Three Stone Hearth account. A notice will be sent to the recipient which includes your personalized note.


Q: Do you have Gift Cards?

A: Yes. Gift Cards differ from Gift Credits. Gift Cards are available for purchase and use in-store only. Gift Cards cannot be applied to online pre-orders.