WE ARE SELLING SOME PRODUCTS AT THE BERKELEY FARMERS MARKET
OUR COOKS ARE AVAILABLE TO SERVE AS YOUR PERSONAL CHEFS
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To Our Customers and Greater Community,
Many of you are aware that last Spring we discovered the support structure for our roof at 1581 University Avenue was damaged and in need of extensive repair. On the advice of several experts, we installed support scaffoldings at key points in the space last summer so that it would remain safe for our staff and customers while we worked with our landlord on a plan for the larger repair.
By strange coincidence, the day we closed to begin this work in March was the day the shelter-in-place order went into effect for Bay Area counties. While this complicated and delayed the project, it also made it a much less significant event amid everything else we have all been enduring.
Thankfully, the work has been completed, and we are about to begin moving everything back in and setting up to resume operations. We have also been working a great deal on developing Covid protocols for every aspect of our operations, and we will share all that information with you before we reopen.
FAQ ABOUT OUR RENOVATION CLOSURE
Are you closing for good?
Definitely NOT! We will reopen as soon as the roof repair work is completed and we can move everything back into our space and restart production.
What about my account credit?
Any balance on your account when we close will be available as soon as we reopen. We encourage customers to stock up before we close. It will certainly help us weather this time financially, and help you weather it nutritionally!
Can I bring back glass when you're not open?
Return your glass before we close...this is a perfect time for spring cleaning! Any TSH, Claravale or Evergreen Acres jars and bottles you can return before we close would be immensely appreciated! We will be accepting glass returns at our table at the Berkeley Farmers Markets, with a limit of 20 returns per customer per day. We encourage you not to return large quantities of glass there if possible, as it will deplete the cash reserves of our cashiers and make extra hauling, sorting and cleaning work for a very small crew.
What do I do with the delivery materials?
Any hard plastic bins, styrofoam coolers, silver insulated bags and ice packs you can return with upcoming delivery orders would be greatly appreciated. We’ll likely schedule a separate day to pick up materials from people who haven’t ordered for delivery.
How long do your products keep in refrigeration or in the freezer?
To see our detailed explanation of shelf life, storage, freezing and reheating for our products, go to https://threestonehearth.com/shelf-life-storing-freezing-reheating
What if I have an issue with something I bought or another concern?
You can email us at email@example.com. We will be checking our emails and responding to any customer correspondence.
How will I know when you are re-opening?
If you don’t receive our email newsletter, sign up from the link at the bottom of our homepage. We’ll keep everyone updated as to the progress of the repair work and our schedule for re-opening.