WE ARE SELLING SOME PRODUCTS AT THE BERKELEY FARMERS MARKET
OUR COOKS ARE AVAILABLE TO SERVE AS YOUR PERSONAL CHEFS
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To Our Customers and Greater Community,
Many of you are aware that last Spring we discovered the support structure for our roof at 1581 University Avenue was damaged and in need of extensive repair. On the advice of several experts, we closed for a week and installed support scaffoldings at key points so that the space would remain safe for our staff and customers while we worked with our landlord on a plan for the larger repair.
That plan is now in place, and this means Three Stone Hearth will temporarily close until early June.
It was not an easy decision to close for this long. We know that many people rely on TSH for uniquely nourishing foods, and our employees rely on TSH for their livelihoods. We looked into relocating, both temporarily and permanently, but nothing was feasible. Any scenario required extra work to manage even a fraction of our production, on top of the work and costs of moving out and back in, shutting down and restarting operations. While we are going to lose a lot of revenue during this closure, we will at least minimize extra expenses and give ourselves a chance to take a break before we restart.
Are you closing for good?
Definitely NOT! We will reopen as soon as the roof repair work is completed and we can move everything back into our space and restart production.
What about my account credit?
Any balance on your account when we close will be available as soon as we reopen. We encourage customers to stock up before we close. It will certainly help us weather this time financially, and help you weather it nutritionally!
Can I bring back glass when you're not open?
Return your glass before we close...this is a perfect time for spring cleaning! Any TSH, Claravale or Evergreen Acres jars and bottles you can return before we close would be immensely appreciated! We will be accepting glass returns at our table at the Berkeley Farmers Markets, with a limit of 20 returns per customer per day. We encourage you not to return large quantities of glass there if possible, as it will deplete the cash reserves of our cashiers and make extra hauling, sorting and cleaning work for a very small crew.
What do I do with the delivery materials?
Any hard plastic bins, styrofoam coolers, silver insulated bags and ice packs you can return with upcoming delivery orders would be greatly appreciated. We’ll likely schedule a separate day to pick up materials from people who haven’t ordered for delivery.
What’s the best way to ensure I get the products I want to stock up before you close?
Order EARLY online. Our menu goes live Thursday evening, and ordering early will both guarantee you get what you want and help us manage our production to try and meet everyone’s needs.
How long do your products keep in refrigeration or in the freezer?
To see our detailed explanation of shelf life, storage, freezing and reheating for our products, go to https://threestonehearth.com/shelf-life-storing-freezing-reheating
What if I have an issue with something I bought or another concern?
You can email us at email@example.com. We will be checking our emails and responding to any customer correspondence.
How will I know when you are re-opening?
If you don’t receive our email newsletter, use the sign up sheet in our store or go to ourwebsite to sign up. We’ll keep everyone updated as to the progress of the repair work and our schedule for re-opening.