PICKUP AND DELIVERY OF ONLINE ORDERS
OUR WEEKLY MENU IS AVAILABLE FOR ONLINE ORDERING EVERY SUNDAY AFTERNOON THROUGH THE FOLLOWING SATURDAY AT 8AM.
There Are Four Ways to get Your Order: Personal Pickup, "Cluster" Pickup, Door-to-Door Delivery, Real Food Bay Area CSA.
NOTE: We are not offering delivery to Group Drop locations at this time.
1. Personal Pickup: When placing an order, choose a pickup day, then come to our kitchen (1581 University Ave., Berkeley) that day to get your order. Order by 8am for same-day pickup Wednesday-Saturday.
We are open for minimal-contact pickup of your online order, and in-store shopping:
- Wednesday 4-7:00pm
- Thursday and Friday 12:30-5:30pm
- Saturday 10am-4pm
2024 Holiday Hours
Order Pickup, Store Shopping and Delivery as usual Wednesday - Saturday, December 18 - 21.
We will be closed Sunday, December 22 through Wednesday, January 1.
A menu for the first week in January will launch Sunday, December 22.
We reopen for order pickup, store shopping & delivery on Thursday, January 2.
Stay tuned for delivery route changes for the first week of January.
Returning Jars for Credit on Your Account
Our Glass Returns Station is set up in our parking lot near our rear (employee) entrance on order pick-up days. Leave your CLEAN mason jars, beverage and milk bottles here on order pick-up days. Then walk around to the front entrance and let the staff member fulfilling your order know how many jars you brought back, for credit on your account. Make sure you turn in one copy of your order receipt as you leave, in order to receive your glass credits.
TSH Late Pick-up policy
Our new weekly menu goes online every Sunday around midday. Each menu is "named" with that Sunday's date ("Week of DD-MM-YY"), with possible execption of holidays when we may make adjustments to the menu launch and pickup schedule.
Order pickup for that menu starts the following Wednesday, and is available until Saturday at 4pm (see schedule above). The Saturday following the previous Sunday's menu launch is the last day to pick up orders for that week from our University Avenue location. If you have an emergency and are unable to pick up your order by Saturday at 4pm, please email us by Saturday 3pm of the specified week at info@threestonehearth.com.
Unless prior arrangements have been made with us, unclaimed orders will be forfeited to the kitchen for staff use after that point. Only non-perishable items will be credited back to your account, and your account will be charged a $15 restocking fee per order.
If you have scheduling challenges:
- Arrange for someone else to pick up your order during pick-up/store hours. Please add a note in the notes section when placing your order telling us who is picking up your order.
- Choose delivery, which is available in the East Bay, San Francisco, Marin and Lamorinda areas. See below for details.
- You can purchase certain Three Stone Hearth products from the Natural Grocery Company in Berkeley or El Cerrito, open daily from 8:30am-8:30pm.
2. "Cluster" Pickup: You can join a pickup “cluster” group in your area. Cluster participants take turns picking up weekly orders from our University Ave. location for the group. For information on current clusters contact mary@threestonehearth.com.
3. Door-to-Door Delivery: We offer delivery to Berkeley and limited ranges within the East Bay, San Francisco, Marin and east of the Caldecott Tunnel. See below for details on the specific geographic delivery range.
Your order is delivered for a $16 fee (Berkeley only), and a $22 fee for East Bay beyond Berkeley, SF, Marin and East of the Caldecott Tunnel.
- BERKELEY: Wednesday 3:30-9pm - Order by 7pm Tuesday for delivery Wednesday
- EAST BAY: Wednesday 4-9pm - Order by 7pm Tuesday for delivery Wednesday
- SAN FRANCISCO: Thursday 2-8pm - order by 8am Thursday for delivery Thursday
- MARIN: Friday 2-8pm - order by 8am Friday for delivery Friday
- EAST OF CALDECOTT TUNNEL: Saturday 12:30 - 5:30pm - order by 8am Friday for delivery Saturday
4. Real Food (Bay Area) CSA: RFBA is an independent company that delivers select TSH products and some items we carry from other producers to neighborhood drop-off locations around the Bay Area. RFBA charges a small fee per item, along with applicable glass deposits, which can be returned for credit. See their website for details.
Door-to-Door Delivery details
Deliveries are made by a Three Stone Hearth employee. The delivery fee will be charged to customer's Three Stone Hearth Account. The driver does not collect the fees. Please inform us at info@threestonehearth.com of any specific delivery location details, or for questions or problems regarding delivery or your order.
DELIVERY RANGEs
CITY OF BERKELEY
We are offering delivery to City of Berkeley residents who, while they may live nearby, may not be able to come in for order pickups due to Covid restrictions.
East Bay delivery (limited) range (FOR BERKELEY, CHOOSE CITY OF BERKELEY delivery method)
Alameda, Albany, El Cerrito (up to Moeser Lane) Emeryville, Kensington, and Oakland. Customers in the East Bay living outside these areas need to contact info@threestonehearth.com to determine if delivery is possible. Approved deliveries outside the range are subject to an additional charge depending on the distance.
San Francisco DELIVERY
Approved delivery range: City of San Francisco only. Delivery does not include areas south of San Francisco city boundary.
Marin delivery (Limited) range
Approved delivery range: south of Marin Civic Center (Hwy 101 San Pedro Rd exit), east of Sir Francis Drake Blvd & Red Hill Ave intersection in San Anselmo, and nothing south of Sausalito.
Customers in the Marin area living outside this delivery radius need to contact info@threestonehearth.com to confirm if delivery is possible, and to confirm the fee. Approved deliveries outside the range are subject to an additional charge depending on the distance.
EASt of Caldecott tunnel (Limited) RANGE: areas of orinda, moraga, lafayette, pleasant hill and walnut creek:
Approved door-to-door delivery range: WALNUT CREEK & PLEASANT HILL: SOUTH OF Geary Rd (exit on 680 north) and Pleasant Hill Rd and EAST OF San Carlos Drive and Ygnacio Valley Rd intersection and NORTH OF Newell Ave & South Main Street in Walnut Creek and Olympic Blvd and Pleasant Hill Rd in Pleasant Hill; ORINDA, MORAGA & LAFAYETTE: SOUTH Miner Rd and Camino Pablo Rd. and NORTH OF Rheem Blvd where it meets Moraga Way and Moraga Rd.
Customers east of Caldecott Tunnel area living outside this delivery radius need to contact info@threestonehearth.com to confirm if delivery is possible, and to confirm the fee. Approved deliveries outside the range are subject to an additional charge depending on the distance.
NEW DELIVERY CUSTOMERS:
When placing your order, please add “New Delivery Customer” to the NOTES section of your order. This helps us confirm your delivery location is within the delivery radius for the area you are in.
| Location | Day & Time Period | Delivery Service Contact Information | Cost & Payment Information |
|---|---|---|---|
|
East Bay
|
Wednesday |
Three Stone Hearth |
$22 for each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee. |
|
CITY OF Berkeley ONLY |
Wednesday 4-9:00pm |
Three Stone Hearth
510-981-1334 TSH Voicemail info@threestonehearth.com |
$16 for each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee. |
|
San Francisco
|
Thursday
|
|
$22 each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee. |
|
Marin |
Friday
|
Three Stone Hearth
510-981-1334 TSH Voicemail
|
$22 each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.
|
| East of Caldecott Tunnel | Saturday 12:30 - 5:30pm |
Three Stone Hearth
510-981-1334 TSH Voicemail
|
$22 each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee. |
DELIVERY GLASS (and packaging material) returns and account credit process
Place CLEAN mason jars, beverage and milk bottles in your delivery box. Return all delivery packing materials: ice packs, igloos, silver insulation, and red & gray delivery bins. We clean, sanitize and re-use packing items as much as possible. Returning them helps us minimize costs and our impact on the environment.
Fill out a glass return form included in your previous order. PLEASE PRINT! If you do not have a glass return form a letter size piece of paper will do. Include account holder’s first and last name, date, and the number of mason jars (including beverage bottles), and milk/cream bottles that you are returning and place it in the bin with the jars.
Door-to-Door delivery customers can place their TSH delivery materials and clean glass on the porch and it will be picked-up when your next order is delivered.
Group drop-off delivery bins should be left in a designated spot decided by the host. Please be respectful of the host’s home by stacking boxes neatly.
When the delivery bins with the paperwork are returned to us, we will credit your account accordingly. Please allow two weeks from time of return for your credit to appear. You can verify receipt of credit by checking your online account. If you have any questions, please visit our Contact page.