Close
Menu

 

Starting with our Autumn 5 menu launching on Sunday, September 27, in addition to our online ordering with with minimal-contact pickups Wednesday through Saturday, we will begin offering delivery to Berkeley (Wednesday), greater East Bay (Wednesday) and San Francisco (Thursday).  Marin delivery starts Friday, October 30th! 
 
THERE IS NO IN STORE SHOPPING AT THIS TIME.

  

Pickup and Delivery of Online Orders 

There Are FIVE Ways to get Your Order

 

1.  Personal Pickup:  When placing a pre-order, choose a pickup day, then come to our kitchen (1581 University Ave., Berkeley) that day to get your order.  We are open for pre-order minimal-contact pickup:   

Wednesday 4-7:00pm

Thursday and Friday 12:30-5:30pm

Saturday 10am-4pm

There is no in-store shopping at this time. These days/times are for pre-order pick-ups only. See below for LATE PICK-UP POLICY and GLASS RETURNS CREDITING PROCESS.

 

2.  "Cluster" Pickup: You can join a pickup “cluster” group in your area. Cluster participants take turns picking up weekly orders from our Univeristy Ave. location for the group.  For information on current clusters contact mary@threestonehearth.com.

 

3.  Door-to-Door Delivery: Your order is delivered for a fee. See below for details. 

 

4.  Group Drop-off Delivery: Your order is delivered to a drop-off location for a fee. You must come to the drop-off site to pick up your order. See below for details. 

 

5.  Real Food (Bay Area) CSA:  RFBA is an independent company that delivers certain TSH products and items from other producers to neighborhood drop-off locations around the Bay Area. RFBA charges a small fee per item, along with applicable glass deposits, which can be returned for credit.  

 

Late Pick-up policy 

 

Our menus are named, "Week of DD-MM-YY" with the date being a Sunday (the day the menu is launched) with possible execption of holidays when we may make adjustments to the menu launch and pickup schedule. Our order pickup starts on the following Wednesday. The Saturday following the menu launched on Sunday is the last day to pick up orders from our University Avenue kitchen for that week. If you have an emergency and are unable to pick up your order, please email us by Saturday 2pm of the specified week at info@threestonehearth.com.

 

Unless prior arrangements have been made with us, unclaimed orders will be forfeited to the kitchen for staff use after that point. Only non-perishable items will be credited back to your account, and your account will be charged a $15 restocking fee per order. 

 

If you have scheduling challenges:

 

  • Arrange for someone else to pick up your order during pick-up/store hours. Please add a note in the notes section when placing your order telling us who is picking up your order.
  • Choose delivery, which is available in the East Bay, San Francisco and Marin. See below for details.
  • You can purchase certain Three Stone Hearth products from the Natural Grocery Company in Berkeley or El Cerrito, open daily from 8:30am-8:30pm.

 

Returning Jars for Credit on Your Account

 

FOR ORDER PICKUP CUSTOMERS

 

Our Glass Returns Station is currently set up in our parking lot near our rear (employee) entrance. Bring your CLEAN mason jars, beverage and milk bottles when you pick up your order. Let your order packer know how many jars you brought back, for credit on your account. Make sure you turn in one copy of your order receipt as you leave, in order to receive your glass credits.

 

 

As of the Autumn 5 menu launching on Sunday, September 27, with Covid protocols in place and new drivers lined up, we begin offering delivery to Berkeley (Wednesday), greater East Bay (Wednesday) and San Francisco (Thursday). Marin delivery starts Friday, October 30th!
 
ORDER BY 8AM WEDNESDAY FOR East Bay & SF DELIVERY OPTIONS. ORDER BY 8AM THURSDAY FOR Marin DELIVERY OPTION.
 
Click here for our Updated Delivery FAQ

 

Door-to-Door Delivery

Deliveries are made by a Three Stone Hearth employee. The delivery fee will be charged to customer's Three Stone Hearth Account. The driver no longer collects the fees. Please inform us at info@threestonehearth.com of any specific delivery location details, or for questions or problems regarding delivery or your order.

 

LocationDay & Time PeriodDelivery Service Contact InformationCost & Payment Information

East Bay
(Richmond to Oakland)*

 

Wednesday
5-10:00pm

Three Stone Hearth
510-981-1334 TSH Voicemail
info@threestonehearth.com

$20 for each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.

CITY OF Berkeley ONLY

Wednesday 5-10:00pm

Three Stone Hearth
510-981-1334 TSH Voicemail
info@threestonehearth.com
 
$15 for each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.

San Francisco

 

Thursday
3pm - 9pm


Three Stone Hearth
510-981-1334 TSH Voicemail info@threestonehearth.com

$20 each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.

Marin
(San Rafael to Sausalito only**)

STARTS 10/30/20

Friday
2 - 7pm

 
Three Stone Hearth
510-981-1334 TSH Voicemail
 
$20 each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.
       

 

DELIVERY RANGE

*CITY OF BERKELEY ONLY

We are offering a special delivery offering to City of Berkeley residents who, while they may live nearby, may not be able to come in for order pickups due to Covid restrictions.

*East Bay delivery range

Alameda, Albany, Emeryville, Kensington, and Oakland. Customers in the East Bay living outside these areas need to contact info@threestonehearth.com to determine if delivery is possible. Approved deliveries outside the range are subject to an additional charge depending on the distance. FOR BERKELEY, CHOOSE CITY OF BERKELEY delivery method.

**Marin delivery range

Approved delivery range: south of Marin Civic Center (Hwy 101 San Pedro Rd exit), east of Sir Francis Drake Blvd & Red Hill Ave intersection in San Anselmo, and nothing south of Sausalito. Customers in the Marin area living outside this delivery radius need to contact info@threestonehearth.com to confirm if delivery is possible, and to confirm the fee. Approved deliveries outside the range are subject to an additional charge depending on the distance. 

NEW DELIVERY CUSTOMERS

When placing your order, please add “New Delivery Customer” to the NOTES section of your order. This helps us confirm your delivery location is within the delivery radius for the area you are in.

Group Drop-off Delivery  

Group drop-off sites are hosted by customers of Three Stone Hearth and serve as a central location where a group of orders can be delivered at one time. This reduces the cost of delivery, and lessens the environmental impact. We are grateful to our hosts for offering their homes as delivery locations.

If you choose a group drop, the location and pick-up details will appear on your order and in a follow-up email. Please pick-up on the designated delivery day during pick-up times listed below and respect the host's privacy by not disturbing them while picking up your order. Leave your CLEAN glass returns for the following week’s pickup inside a delivery bin along with the completed glass return paperwork, in the designated pickup location.

Deliveries are made by a Three Stone Hearth employee. Delivery fee will be charged to customer's Three Stone Hearth Account. The driver no longer collects the fees. 

If you have any questions or problems with delivery or questions regarding your order, contact info@threestonehearth.com

 

Location of Host SiteDay & Time Period for PickupDelivery Service Contact InformationCost & Payment Information

Oakland
(Crocker Highlands)

 

Wednesday
6pm - 9pm

 

Three Stone Hearth
510-981-1334 TSH Voicemail
info@threestonehearth.com
$10 each group drop order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.

San Francisco
(Glen Park)

NO LONGER AVAILABLE AS OF 12/19/19

Thursday
Driver arrives between 4pm - 6pm, Customer pick-up up to 9 pm

NOT Currently Offering

Three Stone Hearth
510-981-1334 TSH Voicemail
info@threestonehearth.com
$10 each group drop order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.
San Rafael
(Near No. San Pedro Rd Exit off HWY 101)

Wednesday
5 pm - 8pm

NOT Currently serving this location with a group drop.

Three Stone Hearth
510-981-1334 TSH Voicemail
info@threestonehearth.com 
$10 each group drop order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.

 

DELIVERY GLASS (and Delivery Packaging) RETURNS AND ACCOUNT CREDIT PROCESS

Place CLEAN mason jars, beverage and milk bottles in your delivery box. Return all delivery packing materials: ice packs, igloos, silver insulation, and red & gray delivery bins. We clean, sanitize and re-use packing items as much as possible.  Returning them helps us minimize costs and our impact on the environment. 

Fill out a glass return form included in your previous order. PLEASE PRINT! If you do not have a glass return form a letter size piece of paper will do. Include account holder’s first and last name, date, and the number of mason jars (including beverage bottles), and milk/cream bottles that you are returning and place it in the bin with the jars.

Door-to-Door delivery customers can place their TSH delivery materials and clean glass on the porch and it will be picked-up when your next order is delivered.

Group drop-off delivery bins should be left in a designated spot decided by the host. Please be respectful of the host’s home by stacking boxes neatly.

When the delivery bins with the paperwork are returned to us, we will credit your account accordingly. Please allow two weeks from time of return for your credit to appear. You can verify receipt of credit by checking your online account.  If you have any questions, please visit our Contact page. 

Place CLEAN mason jars, beverage and milk bottles in your delivery box. Return all delivery packing materials: ice packs, igloos, silver insulation, and red & gray delivery bins. We clean, sanitize and re-use packing items as much as possible.  Returning them helps us minimize costs and our impact on the environment. 

Fill out a glass return form included in your previous order. PLEASE PRINT! If you do not have a glass return form a letter size piece of paper will do. Include account holder’s first and last name, date, and the number of mason jars (including beverage bottles), and milk/cream bottles that you are returning and place it in the bin with the jars.

Door-to-Door delivery customers can place their TSH delivery materials and clean glass on the porch and it will be picked-up when your next order is delivered.

Group drop-off delivery bins should be left in a designated spot decided by the host. Please be respectful of the host’s home by stacking boxes neatly.

When the delivery bins with the paperwork are returned to us, we will credit your account accordingly. Please allow two weeks from time of return for your credit to appear. You can verify receipt of credit by checking your online account.  If you have any questions, please visit our Contact page.